Privacy Policy lfc8 –
Your Data Is Fully Protected

01Introduction & Scope of This Policy

This Privacy Policy describes lfc8's ("we", "Platform") commitment to protecting and respecting the privacy of every individual who uses our website, mobile app, and services. This document applies to all registered members, website visitors, and anyone who interacts with the lfc8 platform.

By registering or using lfc8 services, you consent to the collection and use of your personal data as described in this policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to close your account.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Guide us.

02Personal Data We Collect

Lfc8 only collects data that is strictly necessary to provide a safe, fair, and legally compliant service. The following are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, or political views unless you voluntarily provide it in the context of responsible gaming.

03How We Use Your Data

The data we collect is used solely for legitimate purposes directly related to the provision of lfc8 services. Specifically, we use your data to:

• Account management — creates, verifies, and maintains your account securely.
• Transaction processing — processes deposits, withdrawals, and all financial transactions in your account.
• KYC Verification — ensures you meet age and identity requirements in line with compliance obligations.
• Fraud prevention — detects and investigates suspicious activity to protect you and the platform.
• Customer support — answers enquiries, resolves issues, and provides the assistance you need.
• Platform improvement — analyses usage patterns to enhance your gaming experience.
• Responsible gaming — monitors gaming behaviour to identify early signs of problem gambling.
• Legal compliance — fulfils reporting obligations to the relevant authorities when required.

04Data Sharing with Third Parties

Lfc8 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where data sharing is necessary for platform operations:

• Payment providers — payment processing partners integrated with our platform (such as FPX, Touch 'n Go, GrabPay) receive only the minimum transaction data required to process your payment.
• Game providers — third-party game providers that supply content on the lfc8 platform may receive the username and session data required to run the games.
• Identity verification services — third parties who assist us in conducting KYC checks receive the identity documents you submit for verification purposes only.
• Legal authorities — we will disclose data when required by Malaysia law or by a valid court order.

All third parties working with us are bound by strict confidentiality agreements and are only permitted to use your data for the stated purposes. We periodically audit our partners to ensure compliance with established privacy standards.

05Data Security Measures

Lfc8 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or misuse:

• 256-bit SSL/TLS Encryption for all data transmitted over the network.
• Encryption of data at rest — all sensitive data is stored in encrypted format on our servers.
• Role-based access control — only staff who require access to data to perform their duties are permitted to do so.
• Two-factor authentication (2FA) available and encouraged for all member accounts.
• 24/7 Monitoring by automated security systems that detect unusual activity.
• Periodic penetration testing by independent security experts to identify and address vulnerabilities.
• Encrypted data backups to ensure service continuity in the event of a system failure.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We therefore encourage you to take personal measures such as using a strong password and not sharing your login credentials.

06Cookies & Tracking Technologies

Lfc8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for core platform operations such as login sessions and security. These cookies cannot be disabled.
• Functional cookies — stores your preferences such as language and display settings for your convenience.
• Analytics cookies — helps us understand how members use our platform so we can improve it. This data is collected in aggregate and does not identify individuals.
• Security cookies — helps detect suspicious login attempts and protect your account.

You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality. LFC8 not use third-party cookies for advertising or cross-site tracking.

07Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and lfc8's policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support team via live chat or support email. We will process your request within 14 business days.

08Data Retention & Deletion Period

Lfc8 only retains your personal data for as long as it is needed for the stated purposes or as required by applicable law. The following are our data retention guidelines:

• Active account data — retained for as long as your account is active and for a reasonable period after account closure.
• Financial transaction records — retained for a minimum of 7 years in compliance with Malaysia's accounting and anti-money laundering legal requirements.
• Security logs — retained for 12 months for investigation purposes in the event of an incident.
• KYC Data — retained for the duration of account activity and 5 years after account closure in accordance with compliance requirements.
• Support communication data — retained for 2 years for service reference and improvement.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. If you request early account deletion, we will delete data not subject to legal retention requirements within 30 days.

09Changes to This Privacy Policy

Lfc8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology used. Any material changes will be communicated to you via:

• In-platform or lfc8 app notifications.
• Email the address registered to your account.
• Updates the "Last Updated" date at the top of this document.

We encourage you to review this policy periodically. Continued use of the lfc8 platform after any changes take effect constitutes your acceptance of the updated policy.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how lfc8 handles your personal data, we are here to help. Our privacy and support team can be reached through the following channels:

• Live Chat: Available 24/7 via the chat icon in the lfc8 platform or app. This is the fastest way to get a response.
• Support Email: [email protected] — for written enquiries requiring documentation.
• Average Response Time: Under 3 minutes via live chat; under 24 hours via email.

For complaints that cannot be resolved through our support channels, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory body.

Lfc8 takes every privacy-related complaint seriously and will thoroughly investigate each case, providing a satisfactory response within the stipulated timeframe.